Luphiwe Nyawo
About Candidate
1. Service Level Management (ITSM)
-Managing the end-to-end lifecycle of technical service requests via TSM, including accurate call logging and providing real-time status updates to maintain high service delivery standards.
2. Infrastructure Project Administration (Tasking Letters)
-Coordinating tasking letters for critical infrastructure changes, including network upgrades, dismantlements, and complex indoor/outdoor moves. Facilitating the quotation process to ensure project timelines and budgets are met.
3. IT Support (Vendor & Provider Liaison)
Acting as a primary point of contact for major telecommunications suppliers (Telkom, MTN, Vodacom) to troubleshoot connectivity issues and ensure infrastructure uptime for government clients.
Ethnicity
Location
Education
Completed my qualification in 2023, My Graduation was on 13 May 2024
Work & Experience
INTERN – SITA (ITI: Exec IT Infrastructure Services) My Responsibilities 1. ITSM (Logging calls and Attaching updates) 2. Tasking Letters (Upgrades, Dismantlement, Indoor move, Outdoor Move and Quotations) 3. Support (Handlings call from suppliers - Telkom, MTN, Vodacom etc.)
