Boniswa Tshabalala

Assisted with the installation and configuration of operating systems and software applications on new computers. Provided technical support by responding to user service requests and troubleshooting hardware and software issues. Supported the maintenance and repair of PC hardware components and desktop operating systems. Monitored and updated antivirus software to ensure system security and performed basic computer repairs. Collaborated with the IT team to implement solutions and improve overall system performance.

Installed operating systems and various computer software applications on new computers to ensure proper setup and functionality. Responded to user service requests, troubleshooted technical issues, and assisted in developing effective solutions. Provided support for PC hardware components and desktop operating systems to maintain optimal performance. Monitored antivirus software, performed updates, and repaired computers to protect systems from security threats and maintain reliability.

Acted as a liaison between clients and technicians to ensure smooth and efficient service delivery. Scheduled and coordinated technician visits, processed work orders, and provided timely client updates on service progress. Delivered remote technical support, troubleshooting a variety of issues and resolving them within established service-level agreement (SLA) timelines. Assisted with hardware troubleshooting, software installations, and user account management to maintain system functionality. Managed administrative tasks such as travel arrangements and payment processing, ensuring accuracy and efficiency. Collaborated with advanced support teams to address and resolve complex technical issues, enhancing service experience and technical operations. Demonstrated a balance of technical expertise, strong organizational skills, and the ability to work effectively under pressure to meet client expectations and company standards.