Boitumelo Thobela
About Candidate
“Experienced call Centre leader with 7 years in performance management, training programs, and analytics-driven improvements. Seeking a management role to elevate CSAT and agent collaboration.”
“Dynamic call Centre manager with a record of reducing call wait times and enhancing agent productivity. Looking to bring strategic leadership and operational excellence to your team.”
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Education
The curriculum is aligned with SABPP HR Standards and covers the various sub-disciplines of HR such as business management, employee wellness, organisational development, change management and leadership. Students are afforded the unique opportunity to blend theory with practice, providing practical skills in the human resources field that can be utilised in the HR profession, in almost every industry and sector.
